Welcome to our web site

These General Terms and Conditions of Use are governed by swiss law and in particular by "Code des Obligations Suisses". The access to and use of this web site as well as the purchase of products on are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you.

For further information request:

The Provider may amend or simply update all or part of these General Terms and Conditions of Use. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of If you do not agree to all or part of the’s General Terms and Conditions of Use, please do not use our web site.

The access to and use of, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.



We recommend that you read the Privacy Policy which also applies in the event that users access to and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes collects and uses your personal data.



All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Arrow Studio Lausanne or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Arrow Studio Lausanne and Provider as the case may be.
Arrow Studio Lausanne and/or Provider shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Arrow Studio Lausanne and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Arrow Studio Lausanne and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.


3. LINKS TO OTHER WEB SITES may contain links to other web sites which are in no way connected to or the Provider. The Provider does not control or monitor such third party web sites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When the Provider provides links to other web sites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.



Please, contact the Provider at the following e-mail address: if you are interested in linking the Home page of and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to linking The Provider grants links to free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future.



The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Switzerland. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please write to the following e-mail address: A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organisational security measures to protect services on, integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of, and to avoid unauthorised or unlawful access to such data and information.



The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fifteen (15) days from the date on which you received them from the Vendor. Returned items must be shipped back to the Vendor within fourteen (14) days from the date on which you informed the Vendor of your decision to withdraw from the contract. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor, or through another shipping agent. We also invite you to mail us on, in order for us to provide you with a Return Number (the Vendor will send you an e-mail confirming receipt of the withdrawal request.



The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
- email sent directly to explicitly stating your decision to withdraw from the contract and sent within fifteen (15) days after receiving the products;
-  the products must not have been used, worn or washed;
- the identification tag must still be attached to the products, which constitutes an integral part of the item;
-  the returned products must be in their original packaging;
-  the returned products must be delivered to the shipping agent within fourteen (14) days of when you informed the Vendor of your decision to withdraw from the contract;
- the products must not be damaged.

If you have fulfilled all requirements set forth above, the Vendor will fully refund the price of the returned purchased products. You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, Arrow Studio Lausanne reserves the right to retain the products and the amount paid for your purchase of the products.

Please note that any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.



After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever form of payment you used, the refund procedure will start within fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.



All products sold by the Vendor include an identification tag attached. Please try on the products without removing the tag and. Returned products without the tag will not be accepted.